![]() ![]() When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.Press and then hold the Home and Volume UP keys, then press and hold the Power key.If you don’t want to do this, go ahead and switch to iOS as we will not ask you to stay with Android.įor reference, these are steps on how to perform a factory reset, also known as master reset, on your Galaxy S7: Try to observe the phone for at least 3 days. During the observation period, make sure that you don’t install third party apps. The best thing that you can do is to do a factory reset and observe your phone for a few days to know if firmware/software bugs have developed over time. We think that the problem is user initiated. While not impossible, it’s highly unlikely that a brandnew Samsung Galaxy S7 would have the same exact problem. Either you are simply unlucky to have received two defective products in a row, or you are misusing your phone. The only sure thing that we can tell you is that there are millions of other Galaxy S7 users who do not experience the same exact problem like you do after a couple of months. Keep in mind that as a user, you are partly responsible in maintaining your device. Doing so would be like telling you to pick a particular car brand because you’ll never be at risk while driving it. We are not Samsung to give you an assurance that a new S7 will not go bad after a few months. Sorry about the huge description I just wanted to be completely clear. Unless you can tell me that there is a way I can fix this issue with my third handset in 2 months, I have no plans of keeping it and will maybe completely shift to an iPhone. ![]() Just WhatsApp, Snapchat, Instagram, Kik Candy Crush and Temple run 2. And i didn’t have a lot of apps installed either. And I have kind of completely sworn off Samsung now. But I’m paranoid now and am planning to sell the new handset. I realized I had to give it in too and get a new handset. Even after I plugged it in for charging for almost an hour. Until finally it stopped responding to anything I did. The mobile would switch on and switch off by itself in a couple of seconds. I tried a number of rebooting and hard resetting techniques. And suddenly one night it heated up and shut down, just like my first piece. My second handset worked pretty well for about a month and a half. I got it exchanged immediately without trying anything. I got a Samsung S7 and the very next day in the morning it froze. Problem #1: Galaxy S7 keeps freezing and turning itself on and off If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. If you can, kindly include the exact error messages you are getting to give us an idea where to start. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
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